Campus-wide information technology (IT) services and support are provided by the nine units that comprise Technology @ Berkeley.
- See the IT Service Catalog
- Submit a Service Now IT Request ticket
- For more information about student information systems (SIS) and technology for teaching and learning, please visit our Instructor Information and Resources for page.
Desktop Support
IT Client Services (ITCS) Contact
The recommended option for IT/computer support is to call the IT CS help desk.
IT CS support can be reached at 510-664-9000, option 1 (this is 4-9000 from a campus line). IT CS phone support technicians are very helpful and can work with you by even accessing the machine you are working on directly (with your approval, of course). If they are not able to resolve the issue, they will create and forward the ticket to the appropriate group. This also helps speed up the process over the standard email-to-ticket-creation method.
Alternatively, you can submit a ServiceNow IT ticket. Average response time is 3 days.
Equipment & Software
Equipment
- Review the current standard, IT equipment catalog
- For questions or purchase inquiries, submit a ServiceNow IT ticket
Software
- To Iientify and access campus licensed software, visit Software @ Berkeley
- Need help? Visit Find Support and Training
Secure Data
For departmental assistance with Secure Data issues or concerns, please contact swcomputing@berkeley.edu. If the support needed is estimated to require over 20 hours, please complete the project charter to the best of your ability and attach that in your email to swcomputing@berkeley.edu.
Telephones + Networking
Please contact swit@berkeley.edu.