Telephone access management in primary care: cross-case analysis of high-performing primary care access sites

Chuang, E., Bonilla, A., Stockdale, S., Das, A., Yano, E. M., & Rose, D. (2022). Telephone access management in primary care: cross-case analysis of high-performing primary care access sites. Journal of general internal medicine, 37(8), 1963-1969.